VDS provides SAP support (Technical Support, Functional Support, Maintenance and Updates, Customization and Configuration, System Monitoring, Training and Knowledge Transfer, Cloud Support, Incident and Request Management) to ensure the smooth operation, optimization, and troubleshooting of SAP systems used by organizations to manage various business processes.

Technical Support: Troubleshooting issues related to the software, database, system performance, and configuration. This includes resolving error messages, optimizing system performance, and applying patches or updates.

Functional Support: Helping users with the correct use of SAP modules (e.g., SAP ERP, SAP S/4HANA, SAP CRM, etc.), addressing functional issues, and ensuring that business processes are carried out efficiently.

Maintenance and Updates: Ensuring that the SAP system is up to date with the latest versions, patches, and security updates. This can include support for migrating to new versions of SAP or implementing new features.

Customization and Configuration: Assisting with the configuration and customization of the system to meet an organization’s unique business needs. This can involve setting up workflows, reports, and other system elements to fit specific requirements.

System Monitoring: Keeping track of system performance and usage to detect potential issues before they affect operations, such as monitoring server health, database performance, or SAP application logs.

Training and Knowledge Transfer: Offering training sessions or creating documentation to help users and administrators better understand how to use and manage the SAP system.

Cloud Support: For customers using SAP's cloud solutions (e.g., SAP Business Technology Platform, SAP SuccessFactors), this involves providing cloud-related support, including data migration, integration, and managing cloud infrastructure.

Incident and Request Management: Handling customer requests, incidents, or issues through SAP's support portal (SAP ONE Support Launchpad) or by contacting SAP support teams directly.